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GUIDE

ONLINE ORDERING.

Online ordering is quick and Easy besides saving time and money. You will love the convenience of at home ordering as well as the variety and choice of Halal products available 24 hours a day, 7 days a week.
Thank you for choosing to purchase your Halal product with us and we are constantly striving to make your shopping experience more convenient and enjoyable.

We able to received and deliver orders to any other international destinations. For ordering, please refer to HOW TO ORDER step guide. When your order is processed, you will receive an e-mail confirmation from us with your customer order number and delivery tracking number.

Purchase Order (PO) is a commercial document issued by a buyer to a seller, indicating types, quantities, and agreed prices for products or services the seller will provide to the buyer. Sending a purchase order to a supplier constitutes a legal offer to buy products or services. Acceptance of a purchase order by a seller usually forms a one-off contract between the buyer and seller, so no contract exists until the purchase order is accepted. Purchase orders allow buyers to clearly and explicitly communicate their intentions to sellers, and sellers are protected in case of a buyer’s refusal to pay for goods or services.

When you agreed to purchase your item mean you need to pay for your item and the same time that you need to pay for your;

  1. Postage cost will include pick up your shipments from our store centre, provide consolidation, transport your shipment to the destination country, provide customs clearance, deconsolidate into individual shipments, enter them into either the package or less-than-truckload (LTL) network, and deliver them directly to your address.
  2. Customs is a government agency responsible for regulating postages entering a country. All packages being sent to and from a country must clear customs first. Merchandise exported into another country must clear customs and may incur a customs duty.
  3. Sales tax for companies selling over the Internet is subject to the same sales tax collection requirements as any other retailers. The amount of tax charged depends upon many factors, including the identity of the seller, the type of item purchased, and the destination of the shipment.

If an item is subject to sales tax in the state to which the order is shipped, tax is generally calculated on the total selling price of each individual item. In accordance with state tax laws, the total selling price of an item will generally include item-level shipping and handling charges, item-level discounts, gift-wrap charges, and an allocation of order-level shipping and handling charges and order-level discounts.

The tax rate applied to your order will generally be the combined state and local rate for the address where your order was shipped. Therefore, the sales tax rate applied to your order may be different for an order shipped to your home address than it is for an order for the very same items shipped to your work address. Halalpacket obtains sales tax rates from a leading tax rate service provider.

Note that many factors can change between the time you place an order and the time of credit card charge authorization, which could affect the calculation of sales taxes. The amount appearing on your order as Estimated Tax may differ from the sales taxes ultimately charged.

For example, tax law changes may occur between order placement and credit card charge authorization that could result in an increase or decrease in taxes charged. We also offer a number of flexible shipping options that could change the calculation of sales tax. Thus, we cannot know with certainty how allocations of shipping charges and promotional discounts will be made to individual items when we quote estimated taxes at the time your order is placed.

For any other queries about placing an order, please email to halalpacket@gmail.com

ORDER PROCESSING.

All quality Halal product that leave our facility are hand-packed for quality assurance. Please allow 24 hours to process your order. No orders will be processed over the weekend or on recognized holidays. Your package will arrive in 3-5 business days or less from the moment we receive your order. All orders are shipped between Sunday and Thursday of each week.

To guarantee delivery, all orders must have complete and accurate shipping instructions, including phone number for the ship-to address. HalalPacket is not responsible for incorrect addresses and misinformation.

If you are ordering to an apartment address, please be sure to make prior arrangements with the apartment manager if you will not be available to receive your package. Sorry, but we cannot deliver to P.O. Boxes, A.P.O. or F.P.O. addresses at this time. We will gladly deliver to rural routes with complete addresses and telephone numbers.

Overnight and Express 2-day delivery with additional cost is NOT available at this moment.

PAYMENT FROM INTERNATIONAL BUYER’S.

We use PayPal as our payment gateway to accepts all major credit cards, debit cards, and bank transfers in one payment solution. HalalPacket recommends using this option as a fast, secure and convenient method of payment for all of your international transactions to securely pay without ever sharing your financial information with sellers and no repeated entry of your card details each time you pay.

Buyers pay by logging into their PayPal account. Payment is deposited directly into your PayPal account. Plus, PayPal also helps you minimize your risks against fraud, buyer claims (filed with PayPal), or credit card chargeback’s (a credit cardholder disputes a purchase through their financial institute).

Buyer’s also can perform payment via Wire Transfer or known as bank transfer mean buyers need to deposit payment directly from one recognized bank account into HalalPacket bank account at most banks but payment is difficult to recover in cases of fraud.

PAYMENT FROM MALAYSIAN BUYER’S.

We preferred Online Banking which buyers need to deposit payment directly into HalalPacket bank account either via Internet banking or ATM banking.

Other Payment Methods preferred as personal cheques and money orders. These methods are traceable to a particular mailing address, but Halalpacket will wait for the funds to clear before delivery of item to the buyer.

Important:  Please make accurate payment to avoid delayed on delivery and no reimbursement from HalalPacket on any overpayment made by Buyer.

PAYMENT INFO.

Banker                                   :  CIMB BANK BERHAD
Account Name                      :  ASPATI SDN BHD
Account Number                   :  14350003380051
Branch                                   :  TAMAN SETIAWANGSA, KUALA LUMPUR
Banker Swift Code               :  CIBBMYKL

DELIVERY.

Halalpacket gladly accepts orders from all around the globe. Available product lines, shipping rates and fees may vary depending on the delivery address for your order. Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped (which apply to all international shipments). These charges are always the recipient’s responsibility. Please refer to your Invoice for your shipping rate and other fee information specific to your order’s destination.

Your order handling time will take within one working day. Halalpacket are not responsible for postage service transit times. Transit times may vary, particularly during peak periods.

The handling time is the number of working days the seller will take to deliver the item after receiving your cleared payment. The handling time does not include the number of working days the postage service will take to deliver the item to you. Our “Working days” are normal weekdays. Friday and Saturdays and major holidays do not count as working days, so you’ll want to keep them in mind as you determine the earliest delivery date for yourself.

A cleared payment is considered as “cleared” after the money from the buyer has been deposited into the seller’s account. If you want to receive the item quickly, complete your payment to the seller as soon as possible.

Return Policy.

If you receive a wrong item,  defective item or damage item, please let us know immediately within 24 hour after received the item for entitle of replacement.  For the return product to us, you will be the exporter from the destination country. Title and risk of loss transfer to us upon receipt at our fulfillment centers.  For the case of Return Mailing Label, the return shipping costs will be deducted from your refund depending on the reason for return. Retuned items must be unopened and in new condition.

Tracking shipment.

After purchase your item, depending on the postage service, you may be able to track your item by the tracking number of your item stated on your Delivery Note.  Please email us if you still having difficulties on tracing your item.

Lost or damaged item.

If your item was lost or damaged during posting, please email us to explain the situation and work out a solution whether it cause to poor packaging

Pricing.

We offer you consistently low prices on every item in our store. All prices are listed in U.S. dollars.  You may be able to pay in either the local currency of your card or in USD. Please visit http://www.xe.com/ for currency converter, we’ll show you the total amount of your order in your local currency on the order summary page so you won’t have to guess about how much it will cost in your local currency.

Limitations.

For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements. You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

SHIPPING CHARGES & RETURNS.

  1. The shipping and handling charges applied to an order are based on the total weight of your order. Your final costs will be calculated at checkout.
  2. If there is any problem with the quality or quantity ordered, please inform us within three days from the date of delivery. (Sorry but after three days we cannot accept items for return.)
  3. Sometime Price may vary depending on weight for a particular product. In that case we will notice you by email to discuss about possible options.

SHIPMENT PRIVACY POLICY.

Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Also, we may provide certain order, shipment, and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.

DATA PRIVACY POLICY.

HalalPacket understands your privacy is important to you. Because we respect that privacy, We wants to assure you we do not sell any information about our customers to anyone.

When you place an order with us, the information we collect is used only by our company to process and ship your order and to give you the best customer service. The email addresses we collect are used by us, with your permission, to contact you with news about our products and special offers.

Our site has security measures in place to protect the loss, misuse and alteration of the information under our control. Your financial transactions are processed on a server using the internet’s highest level of SSL (Secure Socket Layer) to insure your protection against unauthorized access.

HalalPacket committed to upholding your trust and protecting your privacy. We want your online shopping to be a quality experience so that we may keep your loyal business.

REFUNDS.

Partial refunds/Restocking Fees.

  • Any unopened media item or non-media item in original condition that is returned more than 30 days after delivery: 80% of item’s price.
  • Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error: up to 50% of item’s price

If you return an item using the return label provided and the reason for return is not a result of our error, the cost of return shipping will be deducted from your refund. Below is an example of the options you’ll see in the Returns Center. If you choose the U.S. Postal Service option, the amount that will be deducted from your refund is displayed. If you choose the Self Return option, you’ll pay the cost charged by the carrier selected.

Refunds are issued to the payment method used at the time of purchase.

Payment Method Refund Method Refund Time
(After Return Is Received)
Credit Card Credit Card 3-5 handling days
Bank Account Bank Account Up to 10 handling days

If you haven’t received a credit for your return, please email it to us.

Our Guaranteed.

We want you to be absolutely thrilled with your purchase. So simply put, if your order does not meet your expectations for quality, value, and service, then we want to know about it so we can make it right. If you’re not satisfied, neither are we. In addition, if we have met or exceeded your expectations we would like to hear from you as well. Thank you and we look forward to being of service.

Substitutions.

We make every effort to guarantee total satisfaction. On occasion, if a product you have chosen is out of stock, we reserve the right to make substitutions of equal or greater value.

Product Prices.

Prices quoted on this website NOT include shipping cost.

Special Delivery and Bulk Order Shipping.

For your convenience, if you have any special requests or would like to make a bulk order, please write to halalpacket@gmail.com.

Cookies and Tracking Devices.

This site uses cookies or other tracking devices. A cookie is a small data file that contains a unique identification number that a web site places on your hard drive when you visit a site. The “cookie” is able to store information such as data about your computer, the type of browser you use, and how many times your computer visits a certain site. Usage of cookie is in no way linked to any personally identifiable information while on our site. Cookies do not allow the web site to access personal information that you haven’t already provided. Cookies enable us to track the number of submissions on our web site, how often visitors are visiting our web site and specific pages, estimate the audience size for sponsors and advertisers, and to track user preferences. We use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user’s hard drive for an extended period of time. You can refuse to use cookies by turning them off in your browser. Please contact your software manufacturer for questions on how to disable your cookies. You do not need to have cookies turned on to use most of this site. However, you may find that some areas on the web site will be slower, or may not function at all, if the cookies are disabled.

Third Part Advertising and Links.

Our web site may post banner ads and other forms of advertisements, and/or links to the web sites of independent advertisers and sponsors. These advertisers, sponsors and affiliate entities may independently solicit and collect personal information, or send their own cookies to our visitors. Please be advised that when you leave this web site to visit another entities web site, you will be subject to the privacy policy and terms of usage agreement of that web site operator. We will not be responsible for advertiser or sponsor ads and/or links or the content, activities, information collection, use and disclosure practices of the web sites of advertisers and sponsors.


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